Privacy Policy
Last Updated: March 2025
- Introduction
Kalido Hospitality Group, Smithe House, Keefer House and their affiliates (“we,” “us,” or “our”) respect your privacy. This policy explains how we collect, use, and protect your personal information when you:
- Visit our websites (https://kalidohospitality.com, https://smithehouse.com, https://keeferhouse.com);
- Book stays, lease properties, or use our services;
- Interact with us electronically or in person.
By using our services, you consent to this policy.
- Personal Information We Collect
We may collect:
- Identifiers: Name, email, phone, IP address, government IDs (e.g., passport for bookings).
- Financial Data: Payment details, credit reports (for leases).
- Commercial Data: Booking history, preferences.
- Technical Data: Cookies, device info (see Section 8).
- Sensitive Data: Biometrics (e.g., facial recognition for property access) only with explicit consent.
- Automated Decisions: We may use algorithms for fraud detection or dynamic pricing. You may contest decisions by contacting us.
- How We Use Your Information
| Purpose | Legal Basis |
| Fulfill bookings/leases | Contractual necessity |
| Process payments | Legal obligation |
| Personalize services | Legitimate interest |
| Marketing (ex. newsletters) | Consent (opt-in) |
| Comply with laws (ex. tax) | Legal obligation |
- Sharing Your Information
We may share data with:
- Service Providers: Payment processors, IT vendors (under strict contracts).
- Authorities: If required by law (e.g., court orders).
- Business Transfers: In mergers/acquisitions.
We do not sell your data.
- International Transfers
Data may be transferred outside Canada/EU (e.g., to US cloud providers). We use safeguards like:
- Standard Contractual Clauses (EU);
- Vendor compliance assessments.
- Your Rights
| Right | How to Exercise |
| Access/Correct Data | Email hello@smithehouse.com |
| Delete Data | Submit request to hello@smithehouse.com |
| Port Data | Request in machine-readable format (ex. CSV) |
| Opt Out of Marketing | Click ‘unsubscribe’ or email us |
| Withdraw Consent | Contact us (may limit services) |
California Residents:
- Right to opt out of “sales” (though we do not sell data). Submit requests here.
EU/UK Residents:
- Lodge complaints with your supervisory authority.
Data Security & Breach Notification
- We use encryption, access controls, and regular audits.
- In case of a breach risking your rights, we’ll notify you and authorities within 72 hours.
Cookies & Tracking
- Essential Cookies: Required for site functionality (no consent needed).
- Analytics/Marketing Cookies: Enabled only with opt-in consent via our cookie banner.
Children’s Privacy
We do not knowingly collect data from children under 13 without parental consent. Contact us to review/delete such data.
Retention & Deletion
We retain data only as long as necessary:
- Bookings: 7 years (tax compliance);
- Marketing consents: Until withdrawn;
- Biometrics: Deleted within 30 days of checkout/employment end.
Contact Us
For privacy requests or questions:
- Email: hello@kalidohospitality.com
- Mail:
Chief Privacy Officer
Kalido Hospitality Group
195 Alexander St., 5th Floor
Vancouver, BC
V6A 1B8
Changes to This Policy
Updates will be posted here with a new “Last Updated” date. Material changes will be notified via email or website banners.
Appendix: Jurisdiction-Specific Disclosures
Quebec (Law 25)
- Right to request confidentiality of genetic/biodata.
- Automated decision-making disclosures available on request.
California (CCPA/CPRA)
- Do Not Sell/Share My Info: Submit Request
EU (GDPR)
- Data Protection Officer (DPO): Contact
